Grace Home Decor FAQ
Frequently Asked Questions:
Q1. How does shipping and delivery work?
Orders typically ship within 3-7 business days (with the exception of custom rugs, they average 30-60 days). Once shipped, you’ll receive an email with tracking details so you can monitor your order's progress until it arrives.
If you order multiple items, they may ship from different locations based on stock availability to ensure prompt delivery of your full order.
Delivery times vary depending on your location.
Q2. Can I change my shipping address?
Yes, you can! If your order hasn’t shipped yet, please email us at sales@gracehomedecor.com with the updated address as soon as possible.
If your order has already shipped, you can use the tracking link provided in your shipping confirmation to attempt a redirection.
Please note: We cannot retrieve or redirect successfully delivered orders. Please ensure your address details are correct at checkout.
Q3. Help! My order is lost or hasn’t been delivered?
While our typical delivery is within 7-10 business days, delays can sometimes occur. In such cases, the tracking number may display a ‘delayed’ status.
If your order hasn’t been delivered within 20 days, please contact us so we can initiate an investigation with the shipping provider.
Please note: Investigation timelines vary by courier, but we’ll work diligently to resolve the issue promptly.
Q4. What is your return policy?
All orders are custom and there are no returns. All sales are final.
We replace items that are damaged upon arrival.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@gracehomedecor.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Q5. I have an issue with my order, what do I do?
If something is wrong with your order, don’t worry! Reach out to us at sales@gracehomedecor.com, and we’ll resolve the issue as quickly as possible.
Q6. How do I contact Grace Home Decor?
Our customer service team is here to assist you. For any inquiries, email us at sales@gracehomedecor.com. We’ll respond within 24 hours.