Orders typically ship within 3-7 business days (with the exception of custom rugs, which average 30-60 days). Once shipped, you'll receive an email with tracking details so you can monitor your order's progress until it arrives.

If you order multiple items, they may ship from different locations based on stock availability to ensure prompt delivery of your full order.

Delivery times vary depending on your location.

Yes, you can! If your order hasn't shipped yet, please email us at sales@gracehomedecor.com with the updated address as soon as possible.

If your order has already shipped, you can use the tracking link provided in your shipping confirmation to attempt a redirection.

Please note: We cannot retrieve or redirect successfully delivered orders. Please ensure your address details are correct at checkout.

While our typical delivery is within 7-10 business days, delays can sometimes occur. In such cases, the tracking number may display a 'delayed' status.

If your order hasn't been delivered within 20 days, please contact us so we can initiate an investigation with the shipping provider.

Please note: Investigation timelines vary by courier, but we'll work diligently to resolve the issue promptly.

All orders are custom and there are no returns. All sales are final.

We replace items that are damaged upon arrival.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return request for damaged items, contact us at sales@gracehomedecor.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If something is wrong with your order, don't worry! Reach out to us at sales@gracehomedecor.com, and we'll resolve the issue as quickly as possible.

Our customer service team is committed to ensuring your complete satisfaction with every purchase.

Our customer service team is here to assist you with any inquiries.

Email: sales@gracehomedecor.com

We'll respond within 24 hours during business days.

For select furniture items, white glove delivery service may be available. This includes in-home delivery, unpacking, assembly, and removal of packaging materials.

Please contact us at sales@gracehomedecor.com to inquire about white glove delivery options for your specific order.

Once your order ships, you'll receive an email confirmation with a tracking number and a link to track your package in real-time.

You can also log into your Grace Home Decor account to view your order history and tracking information.